Track & Lock Lost Samsung Mobiles with Remote Access Samsung Dive Tool

Samsung DIVE LogoWant to manage your Samsung device in a smart and convenient way then all you need to have is “DIVE”. No, we are definitely telling you to Dive but with the help of an in home application which is developed by the Korean giant Samsung Electronics which will help you to manage your device remotely. Basically this application which is named as Samsung Dive eradicates the need to use third party applications which users generally use to track, locate and manage the phone just in case if the phones gets lost. This application is built on the lines of a very popular tool called as the “Samsung Mobile Tracker” which generally employs this app in all the non android phones.

So, in the due course of this article we will see on how you can Track and control your device remotely with the help of simple interface unlike the most difficult interfaces which is generally adapted by most of the other utility tools. This application marks the beginning of an era wherein the smart phones too will be bundled with the pre installed softwares like this mobile tracker which was missing in most of the smart phones.

So, let’s get started and see on how you can make use of this tool called “Samsung DIVE”. The best part of this application is that it’s a completely free of cost utility tool which lets you manage things in a very simple and tidy manner without needing you to juggle much with the interface and settings.

Procedure to use SAMSUNG DIVE:

  • First up, you need to register with the Samsung as you will be requiring the Samsung Account. Once you are done with the filling of details, you will have to login to your account wherein you will see the mobile phone number which is there in your device, just in case if it doesn’t match then you need to enter / edit this new number. Additionally, you will also be able to see the device along with the model number as shown in the below screen shot.



  • Now, you will see that as shown in the above screen shot there are many options like “Location Information”, Remote lock, Remote Wipe along with the other details like Phone’s model number, Phone number and also the options to change the device as well as to edit the mobile number. Now, once you scroll down the page, you will find the other additional options as shown in the below image.

DIVE OptionsAs shown in the above screen shot, you will see the options like Location information, Remote Lock and also Remote Wipe options.

Location Information:
So, just in case if you wish to get the location information then you can register the same by selecting the option of “Location information Request”. Basically, once you select this option you will be shown the location where your phone is located. You can also view all the earlier requests which you have given with regards to the Location information.

Remote lock:
With Remote Lock facility, you can now remotely lock your phone so that the stolen or lost phone can be managed and can be locked so that all the data in your phone will be safe.

Remote Wipe:
With the help of the remote wipe feature you can now enjoy the benefit of wiping the phone’s data remotely so that you can prevent the misuse of the data which is present in the phone.

The biggest advantage as of now of this application is that its a totally free tool which can be managed over the internet. Since this tool is officially launched by Samsung Electronics, you can trust this application blindly.The only disadvantage as of now of this application is that still this application is not activated in most of the parts of the World, though it will be launched all across the World very shortly.

That’s it, you have now successfully learnt on how you can make use of Samsung DIVE and safeguard your phone from getting stolen and from securing the personal data etc. Do let us know your thoughts on this application and also just in case if you are facing any issues in accessing this application in the comments section below as we will ensure that all the issues are sorted out as soon as possible.

  1. Reply Paul October 10, 2013 at 1:45 pm

    Hi in did not register my samsung S4 smartphone and it has been stolen.How do i track my phone and hand over tracking reports to the police???

  2. Reply eric September 30, 2013 at 9:11 pm

    Nope.. I didnt have the time to set up all those and I lost my hp… possible to lock or wipe the hp with imei no?

    • Reply Pradeep Neela October 1, 2013 at 12:30 pm

      you need to contact the operator for tracking the same..

  3. Reply Eric September 30, 2013 at 1:09 pm

    i lost my samsung s4.. unluckily i didnt set up a samsung account.. therefore not able to use mobile tracker on samusung dive… 🙁 anyone know of a way to lock the phone or at least wipe all the details inside my hp.?

    • Reply Pradeep Neela September 30, 2013 at 4:16 pm

      have you configured the Samsung Dive tool earlier? or for say Locate my Phone in your device?

  4. Reply Anna July 27, 2013 at 11:04 am

    i’ve lost my phone. i already registered samsung account. but i dont see any traking information button to see the update or result. the tracking been done for 12hours but no info received.

    • Reply Pradeep Neela July 31, 2013 at 11:47 am

      have you registered for the app?

  5. Reply Raghavendra June 29, 2013 at 12:55 pm

    I haven’t set SIM CHANGE ALERT and MOBILE TRACKER option kind of things in my mobile I guess. Is there any method to know what new number did the thief keep in mobile now atleast? So that I could try from service provider end..

  6. Reply Raghavendra June 29, 2013 at 12:52 pm

    Hi all. I lost my GALAXY S DUOS mobile on Tuesday. Sometimes I found that thief putting on his internet and he’s coming online in GTALK and FACEBOOK with my id which seems he dint yet delete my account. I tried tracking him using SAMSUNG DIVE website but it REALLY SUCKS to open at that instant. Most of the times it says “Page not found” and “Go to Home Page” kind of things. I SERIOUSLY NEED YOUR HELP GUYS.. All my family photos and important data were in it. Found no progress after lodging complaint in Police Station..

    • Reply MATEEN November 18, 2014 at 7:37 pm

      download AVG antivirus and activate theft control in it

  7. Reply shruthi April 8, 2013 at 7:03 pm

    Can you help me to locate or lock my samsung e2652 mobile phone. pls help me

    • Reply Pradeep Neela April 9, 2013 at 1:43 am

      which lock?….

  8. Reply Gisela February 3, 2013 at 3:07 am

    Is South Africa supported, and the Samsung Galaxy S Plus and the Galaxy X Cover?

  9. Reply Wil June 23, 2012 at 3:20 am

    Does it work in the US..

  10. Reply Jeff June 12, 2012 at 2:05 pm

    I have samsung gallaxy note GT-N7000, i sumsung account and i signed in but i cant activate “Remote Controls” to allow the dive to be tracked and remote controled. 

  11. Reply cirebonkid May 31, 2012 at 8:30 am

    I lost my galaxy note ( possibly stolen) a month ago, and gave up on it. but learned about samsung dive recently. when I logged in to samsung dive it says that my sim card has been replaced. Am right now waiting to locate my phone…but its been a while. Should it still work without knowing what the phone number is? is there a way to disable the phone if u know the imei number

  12. Reply Ankur May 26, 2012 at 3:10 pm

    I have successfully registered a Samsung account on my SamsungGalaxy R after the purchase. Now as my phone is stolen I want to track it through SamsungDive but I have my SIM card blocked and re-issued.
    I have logged in on the SamsungDive website but it is unable to access my phone. Any help would be GREAT..

    Thank You

  13. Reply Fran May 5, 2012 at 1:37 am

    it didn’t work for me, my device was registered, i did test time before, but, when I really need it it didnt work, so the theft must be happy now :S
    I RECOMMEND that SamsungDive should work with IMEI and whatever is done in the device it should be blocked immediately. Also SamsungDive should show me the IMEI of the device in order to let me go the Telecom company and block it by IMEI.
    That would be GREAT!

    • Reply michelle June 15, 2012 at 8:04 pm

      same for me. All the thief needed to do was take the sim away and it wouldn’t work. 🙁

  14. Reply hazel April 12, 2012 at 8:04 pm

    is it now available in the philippines?

    • Reply Pradeep Neela April 13, 2012 at 12:23 am

      you need to check with the site itself!

  15. Reply ken Dobson March 30, 2012 at 9:44 pm

    I’ve had a Wave 2 for a year now here in Thailand and have never been able to do anything other than register, seems to me it’s all rubbish.

  16. Reply James March 2, 2012 at 5:49 pm

    I just wish they make it easier to register instead of going to 2 different websites. Still can’t get it to work & I can’t add a Samsung Account from my my S+

  17. Reply Arun February 27, 2012 at 3:10 am

    If this service is not available in some countries why do they let you register and when you try to track it they do not let you know that the service is not available? I registered the phone on dive and after it got stolen i logged in to find it with no success. It can not connect to the phone. Also i never go a sim change alert so what is the point if it does not work with IMEI?

    • Reply Pradeep Neela April 7, 2012 at 1:00 am

      yes its a fault from samsung end!

  18. Reply Swee February 5, 2012 at 1:43 am

    Is it working in Malaysia?

    • Reply Yogesh Patel March 15, 2012 at 2:28 pm


  19. Reply James February 2, 2012 at 4:12 pm

    Is samsung Dive available in Ireland yet? currently trying to set up account but like everyone else can only go so far!!

  20. Reply Sion January 20, 2012 at 8:19 pm

    will this feature work on a 2G network? and will it work if perhaps someone stole the phone and remove the sim card?
    suggestion: this feature should use the IMEI number of the phone.. so this will mean even if theres no sim card it should work.

    • Reply Pradeep Neela January 22, 2012 at 2:41 pm

      yes it wil work! as of now its not there in India!

  21. Reply mahesh January 20, 2012 at 6:15 pm

    Hi friends,
    this is mahesh,i just want to know about mobile tracker option is available in samsung galaxy ace mobile or not?if it is can any one help me please,its too mandatory please….

    • Reply Pradeep Neela January 23, 2012 at 10:25 am

      yes its available but as of now its not there in India!

  22. Reply Jamie November 26, 2011 at 4:02 am

    I have registered an s2 for samsung dive no problems

    When I try to register my wifes Galaxy S plus i get the same message as everyone else \Register your mobile now\ and can’t click past this.

    Incidently I can’t see the samsung account when I go on Settings>Accounts and sync on the s plus, nor do I have the option of adding a samsung account (I had to add it in the first place by clicking through from ‘set mobile tracker’)

    Any news on how to get this working on an s plus?

    (Im in the UK)

    • Reply NeaL Pradeep November 26, 2011 at 4:32 pm

      which firmware the phone is on?

      • Reply Sammantha December 30, 2011 at 8:52 am

        I am having the same problem in Hong Kong. my firmware is 2.3.3. Is the mobile tracking function not supported on galaxy s plus?

        • Pradeep Neela December 30, 2011 at 9:21 am

          yes as of now there is limited support for the same!

        • Tomas March 20, 2013 at 4:14 pm

          Will ever work ‘Find My Mobile’ on Galaxy S Plus?
          In phone menu ‘Account and sync’ / ‘Add account’ there is no Samsung account choice. Why?

        • Pradeep Neela June 1, 2013 at 11:37 pm

          you need to check with the Samsung’s website for a full list of compatible list

  23. Reply Magi November 24, 2011 at 4:52 pm

    Hello, I registered my galaxy s2 on and then setup an account on but I am not able to see the controls. Instead, it is showing “Register your mobile phone now” i click this area and nothing happens.
    another issue is that in my phone i can’t sync Samsung account its grayed out.
    i can sync all other account. any advise?
    is it true that if the ROM is flashed the lock locate and wipe services are useless ?


    • Reply NeaL Pradeep November 24, 2011 at 5:50 pm

      it can but in some countries this service is not yet launched!

  24. Reply Itamar November 24, 2011 at 4:42 pm

    Hi all,
    I registered to samsung account from my galaxy s 2 with wrong e-mail.

    how can I replace the mail in my phone?


    • Reply NeaL Pradeep November 24, 2011 at 5:52 pm

      you can again go back to the same to re register!

  25. Reply Sean October 23, 2011 at 7:28 am

    Hello, I registered my galaxy s plus on and then setup an account on but I am not able to see the controls. Instead, it is showing “Register your mobile phone now!!!” i click this area and nothing happens, What should I do?
    My country is New Zealand.

    • Reply NeaL Pradeep October 23, 2011 at 6:21 pm

      ITS NOT YET SUPPORTED IN NZ, you need to wait for sometime !

    • Reply yap November 2, 2011 at 8:01 am

      I’m having the same problem. I am able to use Dive on my galaxy s2, but failed to register on my galaxy a plus. Obviously not problem with region. Need help. Thanks.

  26. Reply Anuraa October 12, 2011 at 3:21 pm


    I registered on samsung site as well as on samsung Dive but can’t get into the “Register your mobile now screen”
    I am from India ;

    Please help!!!!

  27. Reply Nick October 7, 2011 at 2:24 am

    The problem is that if people remove the sim and dont acces internet, or install a different rom the tool is useless. My phone got stolen today and I have Samsung Dive activated but the thieves immediatly took my sim out and I guess they flashed a different rom because dive can not locate or lock my phone… So still no guarantee to retrieve your phone when it is stolen.

  28. Reply Wil September 17, 2011 at 6:56 am

    Not working with Bell in Canada. I can log in and see all the tools (track, sweep, lock and calls-log) but just works calls-log and nothing else. I dont know if the service provider who blocked it or its still to come to Ontario. Hoppefully its gonna be fixed soon. I sugest to commenter to provide their location and service provider so we can have a clear map on where its working or not.
    Device: Samsung Galaxy s2

    • Reply NeaL Pradeep September 17, 2011 at 11:10 am

      it will soon be launched for your place!

    • Reply Sebastien Coulombe September 28, 2011 at 9:39 am

      I really think it’s Bell that is blocking it cuz I tried with a rogers sim card and this time it worked…

  29. Reply vimal September 3, 2011 at 8:10 pm

    i tried it long back through samsung dive , but it showing that will not support on gulf area.

  30. Reply shailu September 3, 2011 at 12:38 pm

    I registered myself on and then on but I am not able to see the controls. Instead, it is showing “Register your mobile phone now!!!” What should I do?

    • Reply NeaL Pradeep September 4, 2011 at 10:09 am

      Kindly enter your mobile number!

    • Reply businka19 September 5, 2011 at 11:01 pm

      Same here, I created Samsung account, activated it, the screen keeps hanging at “Register yuor mobile phone now!” with no option to register anywhere. Have u tested it yourself Neal?

      • Reply businka19 September 7, 2011 at 3:00 pm

        I got it working eventyally. The key is to register your product at Samsung (not Samsung Dive) website. Therefore u have to create a samsung account, ON YOUR PHONE. So if u have a rooted phone and u freezed some samsung stuff, u do have to unfreeze it first. The problem with Dive is that your 3G connection has to be active otherwise it will not work. So if your phone is set to flight mode, or connection simply put to 2G u wont be able to lock, ring or wipe your phone OTA. In short, the service is useless.

      • Reply NeaL Pradeep September 7, 2011 at 6:01 pm

        yes its working at our end!

  31. Reply Sunil September 3, 2011 at 12:23 pm

    After creating Samsung Account, I could not proceed further from “Register your Mobile phone Now” screen. I tried it from PC as well as device but could not move ahead. Please advise. I reside in Mumbai, India.

  32. Reply adicrst September 3, 2011 at 11:28 am

    Exept it does not support to many countries and then it’s usless and you still need 3d party software

  33. Reply Garry Jones September 3, 2011 at 7:19 am

    I logged into my Samsung account, and when i tried to register, nothing happened. I tried 3 times to register but nothing.
    Each time i tried i logged in and out.


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