Troubleshoot Samsung KIES not Detecting or Recognizing Your Android Phone

KIES ProblemThere are many ways in which you can update software on your phone. While most of the Samsung phones now are powered with Android OS, updates are a regular job. You can update with the latest version whenever it’s available via PC Suite provided by Samsung i.e., Samsung KIES or via On the Air update. While on the air update, as observed mostly comes for the high-end devices, the possible way you get update via Samsung KIES PC Suite.

Very recently many users of Samsung phones has problem in connecting their device with Samsung KIES and KIES Mini. Back in famous forums there are lot of users asking for help when they are strucked with problem as not able to connect their phone with their PC using the Samsung KIES. Users reports the following nature of problem –

  • Phone doesn’t get recognized by KIES
  • KIES didn’t detect my phone

Here are the few steps which you can follow to make sure your connection with KIES get successfully established –

Step 1: You should make sure that for KIES to run successfully you should have installed .NET Framework on your PC. Download it from download.com if its not there on your PC. If its there then try to disable antivirus or any firewall protection that is stopping your device from being connected with Samsung KIES. Check whether the problem is fixed or else go to next step.

Step 2: The problem can be of USB cable that you are using to connect your phone with your PC. If it’s a faulty one, get a new one instead and try again, it should work in such cases. If your USB Cable is fine then proceed with the further below steps.

Step 3: Do check out your phone memory storage as depending on your data stored at phone memory, if it has less free (unused) memory the Samsung KIES mightn’t show your device even though it’s connected properly.

If it still doesn’t recognize after free up memory in phone, the only possible solution is to format your phone memory. So it’s important to back up your desired data. It’s simple to do it in your phone. As you have micro SD card on your phone, move your phone memory data to your micro SD card and then hit a reset on your phone. Then go to Menu > Settings > Privacy and then hit Factory Data Reset. Following the on screen instructions and after reboot try to connect your phone to Samsung KIES.

If you have done that and still the problem continues go to Step 3.

Step 3: Try connect your device when your phone has completed the media scanning. Media Scanning is the process in which your phone try to ON your phone services when its powered ON. For such reasons try to connect your phone when its fully loaded, normally takes 10 seconds.

Most of the cases in which the problem of connecting your phone with KIES have been discussed here and if your problem is something different which is not resolved with the above steps, you can comment here what exactly is the problem. Please note that nature of problem can be different.

52 Comments
  1. Reply Ayman Ismail February 18, 2014 at 6:34 pm

    sorry, i have a different case which is i made my s3 update through my phone directly not through kies and after installation ended it asked for a reboot and i said ok …. then it didn’t start again i tried several times to restart my phone an it always reaches the screen with samsung logo and doesn’t complete. so i tried connecting my phone to my laptop through kies software after updating kies and i faild to connect it because kies does not recognize the device although i tried all the steps mentioned above.PLEASE HELP

  2. Reply Mr X June 9, 2013 at 7:59 am

    Shy, because it’s a rubbish piece of software. I have the same issues. I can download fine off the phone but can’t upload anything to the device (although I have done it before). So it’s not an issue of the device not being recognised. It’s a bug in an amazingly poorly designed and flaky piece of software.

  3. Reply Shy May 19, 2013 at 7:18 pm

    I HAVE AN ATT GALAXY NOTE 1. I AM TRYING TO UPDATE TO THE JELLY BEAN FIRMWARE THAT IS AVAILABLE THROUGH KIES. IT RECOGNIZES MY DEVICE BUT AS SOON AS I CLICK TO DOWNLOAD FIRMWARE MY PHONE IS NOT RECOGNIZED ANY LONGER. WHY IS THAT?

  4. Reply Mr X May 11, 2013 at 1:03 pm

    Absolute rubbish piece of software. Works one time, not the next. I won’t be purchasing a Samsung phone in the future based on this amateurish piece of crap that Samsung have released. Absolutely no user friendly features, the support was useless, their response to problems is to turn off and restart the computer. Can download but can’t upload. One of the most un-user friendly pieces of software I’ve had the misfortune to have to use.

  5. Reply nikki November 29, 2012 at 2:55 pm

    I used to use kies with the phone I have now a galaxey ace gt s5830 but then it stopped working. I now have a new laptop and want to back up my phone as the phone appears to be faulty. According to the shop…I need to back up my phone using kies but it wont let let me because the internal memory is full, but i cant delete memory until i have backed it up using kies….see my problem????? I have less running on this phone now than when i bought it..it is unreliable and i am still under contract. what do i do?
    I an not happy. please help and advise

  6. Reply Roxana November 20, 2012 at 10:27 am

    “I recieved a bill of a31230 from Vodafone. Do they not have a duty of care to notfiy you when there is unusual spending on the account and you have gone over your free minutes.” From: Ofcom to investigate unexpectedly high mobile bills

  7. Reply Ilari November 13, 2012 at 2:23 am

    I did everything. Nothing worked. I just, well, lost everything from my device since I forgot to backup, and… it didnt work. It just says something about problems with connecting. I’ve had problems with Samsung KIES for about a month.. No idea what caused them. Samsung Galaxy S, Android 2.3

  8. Reply Chris October 28, 2012 at 2:41 am

    I can’t believe that you’d advise people to turn off their firewall and anti-virus! It can take as little as twenty minutes for a PC without a firewall to be attacked by malware. If there’s no anti virus as well, then there’s nothing stopping a vulnerable computer from being commpromised. You wouldn’t have to do anything for that to happen other than have your PC running.

    Leon posted that he’d turned off his firewall, waited twenty minutes and still his phone wasn’t connected.

    If you’re going to turn off your firewall to troubleshoot software, disconnect from the internet first. If the firewall is the problem you can tell it to allow Kies to communicate through it and turn the firewall back on again.

    Only connect to the internet with your firewall switched off if you don’t mind giving strangers access to your e-mail, bank account, credit cards and your webcam and microphone.

    Chris

  9. Reply anji September 30, 2012 at 7:22 pm

    kies mini already installed in my pc success full but while connecting my phone reminder is coming on my pc that “please re connect Ur phone in kies mode ” wt is problem tel me please…..

  10. Reply sudheer September 22, 2012 at 5:31 pm

    sir when my mobile is connected to c.p.u via cable then a dialoug box appears that windows update is required then it asks three steps 1.this time only
    2.every time you have connected
    3.not this time
    next back cancel
    and soon kindly help me as i also installed .net4 it is not working

  11. Reply Nikhil V K September 14, 2012 at 5:52 pm

    I recently bought a Samsung Galaxy Y s5360.
    I installed Kies 2.3 and .NET Framework in my PC is 2.0.
    When i connect my Phone to PC Kies detects the Phone and shows the name and Firmware updates.
    But when i click on the Firmware upgrade button nothing happens. It is supposed to download the updates and install in my device right?
    I am successfully able to import all the images and videos from my Phone to the PC. That means no problem to the USB cable right?
    Now when i try to transfer a media file from PC to Phone i am getting an error “Device not responding”.
    What is the problem? Do i have to install any USB drivers apart from Kies?
    My total internal phone memory is 190mb and free memory is 60mb.
    Please help me…

  12. Reply Nishil July 1, 2012 at 8:06 pm
  13. Reply leon June 24, 2012 at 8:38 pm

    hello i followed step 1. turning firewall off and it worked but . kies says that the phone is connecting but it doesnt connect i waited 20 minutes but nothing happend please help me.

  14. Reply funboy June 20, 2012 at 8:15 am

    For anyone in having trouble connecting with a Mac. If you have an admin account and regular user account you have to install Kies through the admin account. From the admin you have to hook your phone up at least one once. After you’ve done that you can log back into your regular user account start kies up and it should finally recognize the phone. took me a couple of hours to figure that one out, ughhh.

    • Reply Pradeep Neela June 20, 2012 at 11:22 am

      as of now there are some issues with mac, try reinstalling kies

      • Reply Cannizzaro July 16, 2012 at 6:09 am

        Does it work on Mac yet?

  15. Reply Ewa May 22, 2012 at 2:09 am

    forgot to add – galaxy plus

  16. Reply Ewa May 22, 2012 at 2:08 am

    All steps done still doesn’t recognize the phone – mac os lion.. any tips for mac users plllsss

  17. Reply pongky May 13, 2012 at 7:19 am

    Hi, my laptop used to be able to connect to my Galaxy Not both Kies mod and mass storage mode. But now it shows USB device not recognized in neither modes. I have reinstalling Kies/USB drivers restarting laptop but no cure, even reset phone, to the extend of changing rom..when I connect to other laptop with Kies as well, same notification popped up showing usb device malfunction. Could you please advice if it is hardware related? Or something wrong with the bootloader?

    • Reply Mukwai June 8, 2012 at 10:22 am

      I had the same problem with my Samsung Galaxy S.  It turned out to be a dirty USB port on the phone.  Once that had been cleaned up, my laptop immediately recognized the phone as a valid USB device and Kies, etc, started working properly again.

    • Reply Mukwai June 8, 2012 at 10:22 am

      I had the same problem with my Samsung Galaxy S.  It turned out to be a dirty USB port on the phone.  Once that had been cleaned up, my laptop immediately recognized the phone as a valid USB device and Kies, etc, started working properly again.

  18. Reply kirsty May 12, 2012 at 12:22 am

    i have a samsung galaxy ace and i use microsoft windows 7 i am not sure what android os i am running and i think that the computer os is install (c:).
    i have connected my usb cable as i tried connected to samsung kies but mid way through my download my internet connection lost connection and ever since i havent been able to access any thing on my phone as it has frozen with a picture of a phone and a pc with a yellow warning triangle in between. i have tried taking out my battery and sim card and leaving it all turned off but nothing is happening.

  19. Reply taylor April 28, 2012 at 11:00 am

    hii.. i have a galaxy apollo 3 (GT-I5800) that connects to kies and can sync perfectly. however, and update for android 2.2 came out about a month ago and kies does not recognise this? i have uninstalled and reinstalled kies but still the same problem? should I factory erase and then try or not?

  20. Reply moon April 22, 2012 at 3:57 pm

    Hello
    i try to make root using http://www.unlockroot.com/ ihave galaxy note GT-n7000 gingerbread-JPLA1 but this program give fail notice and not complete rooting and after that i try to connect to Kies at Pc but not recognize by telling me current connecting mode not supported by kies please help

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  22. Reply NecroN March 31, 2012 at 8:53 am

    Thank you! Clearring the RAM and restarting fixed the issue! Thank you so much!

    • Reply Yogesh Patel March 31, 2012 at 9:32 am

      Welcome!

  23. Reply Anthony B March 30, 2012 at 4:58 am

    yeah sooooo… I have exhausted all options with this issue.

    1. I have updated my version of KIES.
    2. I have multiple cables to switch from
    3. I have factory reset my phone
    4. I have tried connecting on different PC’s

    Still i can not get KIES or ODIN to recognize or sync with my galaxy ace. I have no issues using the mass storage on the device. Just connecting with programs that might fix my phone from my foolishness of upgrading to a custom firmware.

    Basically I have a phone that randomly connects to the mobile network and than drops out with no warning. The wifi and apps work perfectly. I just cant make calls or text most of times.

    • Reply Pradeep Neela April 8, 2012 at 10:30 pm

      connect your device in the kies mode to the pc and check!

  24. Reply Santosh Bharadwaj March 8, 2012 at 10:03 am

    Kies is not detecting my phone (samsung galaxy y) after a firmware upgrade even after following the above mentioned steps, it failed to detect my phone, it doesn’t gives any error message while connecting, instead, it wont get connected even after 1 hr, simply it will show as connection…

    • Reply Neela Pradeep March 8, 2012 at 10:25 am

      yes since you migtht be on the beta firmware, the device is not being detected by KIES!

      • Reply santosh March 31, 2012 at 9:39 am

        no nothing like that, there was a problem in kies software itself, i reinstalled it, now it is detecting my phone

        • Yogesh Patel April 3, 2012 at 6:03 pm

          Samsung KIES gives many issues. Good to hear that you have solved the problem.

  25. Reply rajukumar February 29, 2012 at 4:45 pm

    kies not detecting my Samsung Galaxy POP . Initiallly I change from Android 2.2.1 to Gingerbread. kies detecting device. I again changed it from Gingerbread to CM-7.1.0 Galaxy Mini Kang. Now my device is not detecting by kies. But I am able to use net in my phone. Although all features are better in this system. What is the solution?

  26. Reply Alex February 2, 2012 at 4:57 pm

    Any advice for Mac? I have a Galaxy S GT1900, no software updates found, 2.3.3 Firmware. I read on forums to go Settings>Applications>Development and enable USB debugging. This enables my Mac to register my SGS and I can view files through Finder, but Kies (latest update) still won’t recognise the phone. It just sits there connecting, whilst my phone says it is connected to the USB.

    • Reply Neela Pradeep April 5, 2012 at 9:04 pm

      as of now there are no tips for mac users!

  27. Reply elpo3ta January 20, 2012 at 7:43 am

    yo quisiera decir k mi problemas diferente dise k no es compatible con kiss 2.0 or no amite pork es y mi cell es el samsung galaxy indulge

  28. Reply Madhava January 19, 2012 at 6:58 pm

    Hi,

    I am using samsung PC Studio to connect to the PC and I am using Galaxy Pro B7510. When I connect the phone to my PC, touch is not working properly.

    Touch screen is functioning without manual touch like little distance from my screen. And also sometimes it is stuck and touch screen will not respond, so I used to disconnect the cable to get back to work. I am not sure whether this issue is only to me or anyone already posted? Please let me know if the fix is available for this issue.

    Tx.

    • Reply Khushal May 10, 2012 at 2:54 pm

      I Have d same problem Bro

  29. Reply Max January 17, 2012 at 12:33 pm

    Hi Pradeep
    thanks for your information , Is there any solution for mac machine ?

    • Reply Yogesh Patel January 17, 2012 at 12:45 pm

      Are you facing any issues of KIES on Mac? Let us know we will go through the root cause of it.

      • Reply Max January 17, 2012 at 6:56 pm

        My phone is galaxy ace with stock FROYO.DDKA7 (not rooted) but not connectiong with my Mac

        • Pradeep Neela January 18, 2012 at 12:04 am

          is the firmware in yuor phone is official version

  30. Reply king January 17, 2012 at 11:52 am

    Neal brother my pc is showing your phone does not support update via kies when i try to update via kies. What is the problem bro. (galaxy fit 5670)

    • Reply Yogesh Patel January 17, 2012 at 12:47 pm

      Did you install any custom ROM on your Galaxy Fit? If yes then it will not accept any update via KIES.

  31. Reply sudhir January 17, 2012 at 12:14 am

    can you provide custom rom for samsung galaxy 3 gt i5801.I have many many times email you but you never respond or reply.WHY?

    • Reply Amit Bhawani January 17, 2012 at 11:49 am

      We will get back to you on this. We are currently very busy on our schedule

  32. Reply bilal January 16, 2012 at 7:44 pm

    Neal impirtant message ics rc3.1 is out and ics build14 is out and gamerzrom jvu2.0 is out for gt-i9000 will you guys post theses updates

    • Reply Pradeep Neela January 16, 2012 at 9:06 pm

      we are aware of the same and will come out with very soon!

      • Reply Sudhir January 17, 2012 at 12:22 am

        can you provide custom rom for galaxy 3.I have many many times email you but you never respond.

        • Amit Bhawani January 17, 2012 at 11:49 am

          We will get back to you on this. We are currently very busy on our schedule.

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