Truly Samsung has certainly come strong with mobile segment as they have took # 1 spot in terms of smartphones sold. We know that the Korean giant is not just into smartphone and tablet as that we cover here, its into every electronic allied product like TV, refrigerators, printers, camera, home alliances, computer, laptops and lot more. With brand coverage, Samsung has just made a step ahead from other manufacturers and have come with a Samsung Cares app which is released very recently by Samsung allows users to get in touch with the customer care. We know that the Android is the # 1 mobile platform widely used by more than 50 % of the consumers around the world and so its right now available as the Android application at official Google Play Store.
Samsung Cares application will allow consumers to find the FAQs, check out for warranty, go through the how to guide in video tutorials, contact Samsung support, chat with them and lot more. This application is free of charge and this is the great option to get your information on your device quick and faster.
As soon as you install this application on your mobile phone and run it for the first time, you will see the Samsung app home screen containing tab for contact us, how to video, FAQ, Warranty, Tracking and more.
The users who are looking to check & learn about the warranty coverage on parts and device of their Samsung product can head to warranty and this will list down all the categories in which Samsung is into business, this includes TV, Computing, Photo, Home Appliances, Mobile, Printer. For example when I tap on mobile it will further take me to the cell phones and tablet category.
The Contact us tab also takes you to the same categories based navigation and on further navigation through the sub categories you can get in touch with the Samsung Facebook, Twitter, Chat, Call now. Just below that we have the related topics as well.
Just after that we have the How to videos which allows you to see how to videos on various topics. This is meant for the users to understand how to guide on products.
The FAQ tab is for the various FAQ users can ask about the Samsung product that they have.
Finally Tracking tab allows you to track the consignment which is for replacement at Samsung care.
Samsung Cares Application Download
Samsung Cares application can be easily downloaded from Android Apps Labs for free. To download it directly on to your mobile phone, you need to visit the Android Apps Labs page listing of application from your phone’s browser and then click on Install to automatically proceed with the installation.
Alternatively one can download this application using the QR code mentioned below. You need to open any bar code scanning application from your mobile phone and then point the camera on to the following square –
Verdict
Samsung has just made one step closer to provide better support means that they are concerned about their consumers in every support that they can provide them. This is a good initiative. This application is still in further development and will see much more improvements and additions.
Android Advices Application Rating – 4 / 5
